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Article Name : | | SERVICE SUSTAINABILITY IN HOTEL OPERATIONS – AN INTROSPECTIVE APPROACH | Author Name : | | V. Jaykumar , Leena N. Fukey . | Publisher : | | Ashok Yakkaldevi | Article Series No. : | | ROR-913 | Article : | | | Author Profile | Abstract : | | In most industries, some firms are more profitable than others, regardless of whether the average profitability of the industry is high or low. The superior performers conceivably possess something special and hard to imitate that allows them to outperform their rivals. These unique skills and assets (resources) are referred to as sources of competitive advantage strategy literature.(bharadwaj,Sundar.G)Sustainable strategies and practices can be just as useful in service operations as in manufacturing operations; and second, that such strategies and practices can support a hotel turnaround effort. This can possibly be achieved by introducing two business principles, decentralized management and sustainable development. Sustainable buildings and hotels have an important role in reducing the negative impact on the environment since they use energy, water, waste, materials and land much more efficiently than buildings simply built to code(Persic-Zivadinov, Irena,). | Keywords : | | - manufacturing operations
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