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Article Details :: |
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| Article Name : | | | SERVICE QUALITY AND CONSUMER ADVOCACY | | Author Name : | | | Prof. (Dr.) Ileyas Rizvi | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ROR-8234 | | Article : | |  | Author Profile | | Abstract : | | | Several pieces of research have proved that the relational effects and outcomes of service quality have a positive and significant impact on consumer satisfaction, consumer retention, consumer loyalty and consumer advocacy. | | Keywords : | | - Service Quality,Satisfaction,
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