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| Article Name : | | | PATIENT SATISFACTION LEVELS AND THEIR DETERMINANTS: A STUDY OF PATIENTS AVAILING CARE FROM PRIVATE SECONDARY CARE PROVIDERS IN DAVANGERE, A TIER II CITY IN KARNATAKA. | | Author Name : | | | NAVIN NAGARAJ , SADANANDA HALAGERI , V. MOHANA SUNDARAM | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ROR-618 | | Article : | |  | Author Profile | | Abstract : | | | Improvement of quality in healthcare services has attained the status of a universal goal. Quality improvement directly hinges on the satisfaction levels derived by the patients availing the services. While patient satisfaction has been a richly researched domain internationally, the focus of research in India has been more intense on public sector care providers. The present study is an attempt to chronicle the levels of perceived satisfaction among the patients that have availed secondary care from private sector nursing homes in Davangere, a tier II city, which is centrally located in the state of Karnataka, India. The objectives of the study were: to measure the levels of perceived satisfaction among the patients that had availed secondary care from private sector healthcare providers; to break-down the overall satisfaction into doctor related, support-structure related and support-staff related elements; and to investigate into possible relationships between variables like age, education and income and the reported levels of perceived satisfaction. Perceived levels overall satisfaction was moderately high at about 72.54 percent. The Doctor-centric variables reported a higher level of satisfaction; the support-structure related variables were moderately satisfactory while those reflecting on the support-staff reported the lowest levels of satisfaction. The other important findings were that: the lower and upper age categories reported lower levels of satisfaction as compared to the intermediate age groups; satisfaction levels across different education categories was statistically similar; and middle income groups reported higher levels of satisfaction. | | Keywords : | | - for-profit hospitals
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