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Article Details ::
Article Name :
AN EXPLORATIVE STUDY ON CUSTOMER SATISFACTION FROM EMERGING E-BANKING SERVICES. (WITH REFERENCE TO SBI BANK)
Author Name :
Vandana Sachdeva
Publisher :
Ashok Yakkaldevi
Article Series No. :
ROR-2118
Article :
Author Profile
Abstract :
Information technology has given rise to new innovations in banking sector in the form of ATM, Debit and Credit cards, online advisory services, E banking, mobile banking ,ECS, RTGS, EFT are value added products and services. Today customer services and customer satisfaction are prime tasks of each bank’s .The research paper aims to study the customer satisfaction from emerging online banking services of public sector banks with customer awareness, data security and trust while using various e banking services. Most of the customers utilize electronic banking for their general transactions. Primary data was collected through structured questionnaire from 200 customers of public sector bank.
Keywords :
 
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