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Qualis Capes / BRAZIL as B3

Article Details ::
Article Name :
INTERNET BANKING AND CUSTOMER SATISFACTION: A CONCEPTUAL STUDY
Author Name :
Sonam Verma
Publisher :
Ashok Yakkaldevi
Article Series No. :
ROR-14770
Article :
Author Profile
Abstract :
Internet Banking is a product of e-commerce in the field of banking and financial services. In what can be described as B2C domain for banking industry, Internet Banking offers different online services like balance enquiry, requests for cheque books, recording stop-payment instructions, balance transfer instructions, account opening and other forms of traditional banking services
Keywords :
  • Customer Satisfaction,Internet Banking,
 
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