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| Article Name : | | | “PROBLEMS / CHALLENGES CURRENTLY FACED BY INDIAN HOSPITALS TOWARDS SERVICE QUALITY IN PRIVATE HOSPITALS” | | Author Name : | | | Prof. Anil Kumar C. N. | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ROR-11333 | | Article : | |  | Author Profile | | Abstract : | | | The purpose of this paper is to conceptualize hospital service quality (SQ) into its component dimensions from the perspectives of patients and their attendants; and to analyze the relationship between SQ and customer satisfaction (CS) in private hospitals the service industry in the recent two decades has gone through an un-precedent change. | | Keywords : | | |
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