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Article Details :: |
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| Article Name : | | | TOTAL QUALITY CONTROL AND CUSTOMER SATISFACTION IN BUSINESS FIRMS - A STUDY WITH REFERENCE TO BALA TOURIST SERVICE, CHENNAI | | Author Name : | | | Dr. G. RabiaJahani Farzana and MD. Waseem Bari U. | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ROR-10483 | | Article : | |  | Author Profile | | Abstract : | | | The concept of specialization of labor was introduced during the Industrial Revolution. As a result, a worker no longer made the entire product, only a portion. | | Keywords : | | - Industrial Revolution,lower customer expectations.,
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