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| Article Name : | | | THE CONSUMER SIDE OF BRTS MODEL OF PUBLIC TRANSPORT IN INDIA– A Case Study of User Satisfaction in Ahmedabad City | | Author Name : | | | ZAKIRHUSEN PATEL AND MIHIR SONI | | Publisher : | | | Ashok Yakkaldevi | | Article Series No. : | | | ROR-522 | | Article : | |  | Author Profile | | Abstract : | | | Since the economic liberalisation of the 1990s, development of infrastructure within the country has progressed at a rapid pace, and today there is a wide variety of modes of transport. The demand for transport infrastructure and services has been rising rapidly with the current infrastructure being unable to meet these growing demands. Looking at the rising demand, Bus Rapid Transit systems (BRTS) and facility of air conditioned buses have been undertaken by the various state governments to improve the bus public transport systems in cities. This study attempts to study the perception of end users regarding safety, timing, cost and comfort related factors while traveling through BRTS in Ahmedabad city. An attempt is made to uncover the perception of users regarding satisfaction derived from BRTS usage. Results indicate high percentage of users were found satisfied with BRTS service. | | Keywords : | | - BRTS, Public Transpor
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